Return & Refund Policy

1.Return Eligibility
We accept returns within 14days from the date of delivery.If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
To be eligible for a return:
- The item must be unused, unworn, and in the same condition as received
- The item must be in its original packaging
- Proof of purchase (order number or receipt) is required
 
2. Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Personalized or customized items
- Final sale or clearance items
- Items marked as non-returnable
 
3. Return Process
To initiate a return, please contact us at:
support@primrosect.com

Please include:
- Order number
- Reason for return
- Photos (if item is defective or damaged)
 
4. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Original shipping fees are non-refundable
- We recommend using a trackable shipping service
 
5. Refunds
Once we receive and inspect your return, we will notify you of the approval status.
 
If approved:
- Refunds will be processed within 5–10 business days
- Refunds will be issued to the original payment method
 
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
 
7. Contact Information
For any questions regarding returns and refunds, please contact:support@primrosect.com